1. How long will my order take to ship?
Orders are processed 1-2 days after payment. Please allow 2-5 business days for delivery, depending on where you live (inside the US) and two weeks (outside the US).
2. What is your refund/exchange policy?
Refunds and exchanges are allowed for pins if they arrive with excess damage. Excess damage includes: violently wobbly posts, noticeable scratches and dents. Buyers' remorse refunds are not given.
You have 14 days upon arrival to inspect your product and contact us about any errors. For exchanges, you are expected to ship the item back at our expense.
3. Do you guys sell at any events?
Events attended by Lunarity Collective Co members will be posted on our facebook group. Some drops may take place at said events. We'd love to meet you guys!
4. I received a random raw pin with my order, what is this?
Congratulations! We make 10 unofficial raw pins of each design and use RNG to gift them away. It is yours to do with as you please.
5. What is the quickest way to get in touch?
Please submit any inquiries through our contact page. We can also be reached at firstname.lastname@example.org or Amanda Caixeta on facebook.